Terms and Conditions

COMPETITION TERMS AND CONDITIONS
This document sets out the terms and conditions that govern the draw to win a Prize as defined below (the Competition) run by Optimised Odds Ltd, a company registered in England and Wales under company number: 16029183 with registered office 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF (the Promoter, we, us, our). By submitting an entry for the Competition, you agree to be bound to these terms and conditions.

1. APPLICABILITY
(a) The Promoter may offer or run various Competitions from time to time.
(b) These terms and conditions apply to all Competitions run by the Promoter on www.optimisedodds.com (Website) together with the Competition Details (as defined below).
(c) Information on how to enter the Competition and details of any Prizes shall be set out on the Website and form part of these conditions (Competition Details).

2. COMPETITION PERIOD
The start and end date for each Competition (together the Competition Period) shall be set out in the Competition Details.

3. ELIGIBLE ENTRANTS
(a) To enter a Competition, you must:
(i) Create an Account on the Website;
(ii) Submit a Valid Entry as set out in clause 4(b); and
(iii) Correctly answer a question or solve a problem set by the Promoter (Competition Question) if there is one for the applicable Competition. Details of the Competition Question will be set out in the Competition Details.

(b) Each person who complies with clause 3(a) above will be an ‘Eligible Entrant’ for the purposes of these terms and conditions (Eligible Entrant).

(c) Subject to clause 3(d), entry is open to any person that:
(i) is residing in the United Kingdom; and
(ii) is 18 years of age or over.

(d) Entry into the Competition is not open to:
(i) Employees of the Promoter;
(ii) employees of agents or suppliers of the Promoter, who are professionally connected with the competition or its administration; or
(iii) members of the immediate families or households of (i) and (ii) above.

4. SUBMITTING AN ENTRY
(a) All entries must be in English and must be received prior to the closing of the relevant Competition Period.

(b) Our Competitions have both a free and paid entry route. To submit a “Valid Entry” must either:
(i) Paid Entry Route: Submit your entry using the functionality on the Website, answer the Competition Question (if applicable) and pay the applicable entry fee as set out in the Competition Details (Entry Fee); or
(ii) Free Entry Route: Submit your entry by first or second class post to the Promoter at the following address: Unit 149222, PO Box 6945, London, W1A 6US with the following information:
(A) the name or details of the Competition you wish to enter;
(B) your full name;
(C) your residential address;
(D) a contact telephone number and email address (which must be the same email address used to create your Account); and
(E) your answer to the Competition Question (if applicable).

(c) Please note that whilst the free entry route is at no additional cost to you to enter, you will be responsible for payment of the postage (at ordinary first or second class rates) to the Promoter Address. Hand delivered entries will not be accepted.

(d)  Once an Eligible Entrant submits a Valid Entry in accordance with clause 4(b), the Promoter will deem the entry officially accepted. After an entry has been accepted, it cannot be changed, withdrawn, or cancelled under any circumstances. No refunds will be provided for any submitted ticket entries.  
 All entries into our competitions are final. Because our competitions have a limited number of entries and specific closing dates, we do not offer a "cooling-off" period. Once an entry is submitted and payment is processed, it cannot be cancelled or refunded except in the specific circumstances outlined below. 

(e) The use of script, macro or any automated system to enter the Competition is prohibited and entries made (or which appear to have been made) using any such system may be treated as void. Any illegible, incomplete or fraudulent entries will be rejected.

(f) We reserve the right to set a maximum number of entries which may be submitted to the Competition (Maximum Participants). Where we set a Maximum Participants, this will be stated in the Competition Details. If the number of Valid Entries received by the Promoter reaches the Maximum Participants, any subsequent Valid Entries you submit may be excluded.

(g) Subject to clauses 4(f) and 4(g), Eligible Entrants may submit as many Valid Entries as they wish during the Competition Period.

(h) Bulk entries by post (being multiple Valid Entries received at once, for example in the same posted entry) shall be treated as a single entry.

(i) We reserve the right to reject any entries which do not comply with these terms, including excluding any entries by entrants who have not complied with these terms. We are not responsible for any entries which are not Valid Entries or which are disqualified, lost or delayed (including as a result of any errors in the Website of any kind).

5. REFUNDS

(a) In almost all cases, all sales are final. Because these are prize competitions, we cannot offer refunds if:

• You simply change your mind after entering.
• You are found to be ineligible (e.g., you are under 18 or live outside the permitted area).
• You answered the competition question incorrectly or entered after the deadline.
• You are disqualified for breaching our rules, being abusive, or committing fraud.
• You ask to be deleted from our database before a draw takes place.

(b)  Wallet Top-Ups & Withdrawals

You can top up your digital wallet to enter our prize draw competitions quickly. Please note that wallet balances are primarily intended for gameplay.

• 14-Day Refund Window: In accordance with statutory Consumer Rights, you may request a withdrawal of your unspent deposited funds only within 14 days of the original deposit date.
• Non-Refundable Status: After this 14-day period has elapsed, all funds remaining in your digital wallet are non-refundable and must be used to enter competitions on the platform.
• Bonus Forfeiture: If you request a refund of your deposited funds within the 14-day window, you will immediately forfeit any "Welcome Cashback" or promotional bonuses currently in your account.
• Processing Fee: All permitted wallet refunds are subject to a £2.00 flat fee. This covers administrative costs and the transaction fees charged by our payment processors.
• Anti-Money Laundering (AML): To comply with AML laws, all refunds must be processed back to the exact same payment method used to make the initial deposit.

(c) When We Do Issue Refunds

Refunds are only issued at our discretion in the following rare circumstances:

• Competition Cancellation: If we cancel a competition entirely, your entry fee for that specific draw will be returned.
• Technical Errors: If a verified system glitch causes an unfair result, we may void the entry and offer a refund or a free replay.

(d) Important Rules to Remember

• Chargebacks: If you attempt an unjustified chargeback via your bank, you will be held liable for the entry fee plus any bank administration fees and legal recovery costs we incur.
• Prize Recovery: If you win a prize but are later found to have breached our Terms (e.g., using multiple accounts or providing false ID), we reserve the right to demand the return of the prize or its full cash value.
• ID Checks: We reserve the right to verify your identity. Refusal to provide ID will result in disqualification without a refund.

6. PAYMENT PROVIDERS
(a) We may use third-party payment providers (Payment Providers) to collect payments on our Website, including but not limited to any entry fees. The processing of payments by the Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider and we are not liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment.

(b) Our Payment Provider is Cashflows and their terms of service shall apply to you – which is available here: https://www.cashflows.com/legal/paycheckout-acquiring-services.

7. ACCOUNTS
(a) You must open an account on our Website (Account) prior to the expiry of the relevant Competition Period to be an Eligible Entrant.

(b) One Account per Eligible Entrant.

(c) You warrant that any information you give to the Promoter in the course of completing the Account registration process will always be accurate, honest, correct and up to date.

(d) The Promoter may, in its absolute discretion, suspend or cancel your Account for any reason, including for any failure to comply with these terms.

(e) We allow Users to withdraw their available site credit balance to their nominated bank account, subject to a minimum withdrawal amount of £10. Withdrawal requests may only be made where all required account and verification details have been fully provided and approved, including valid photo identification and accurate, up-to-date bank account information. You are solely responsible for ensuring that all bank details submitted are correct. We accept no liability for funds transferred to incorrect or third-party accounts, and no refunds will be issued in such circumstances. Withdrawals will only be made to the verified bank account details of the winning Account holder.

(f) Withdrawal of Funds: Any credit given to a User’s account as a bonus cannot be withdrawn. Only cash wins earned from instant win games or prize draws are eligible for withdrawal. Withdrawal requests are subject to a minimum wallet balance of £10 and can only be processed once all required account verification details have been fully provided and approved, including valid photo identification and accurate, up-to-date bank account information. Users are solely responsible for ensuring that all submitted bank details are correct. We accept no liability for funds transferred to incorrect or third-party accounts, and no refunds will be issued in such circumstances. Withdrawals will only be made to the verified bank account of the winning Account holder.


8. DRAW
(a) The Competition will be run for the Competition Period, and a draw will be run on or after the End Date, where via completely random means, one of the Eligible Entrants will be selected as the winner (Winner).

(b) The Winner will be notified via email to the email address in the Winner’s Account (Notification).

(c) The Promoter will confirm that the draw took place and a Winner was determined by either:
(i) Publishing the surname and county of the Winner(s) on the Website; or
(ii) Confirming the details of the Winners to any person who requests the name of the Winners within 1 month after the end of the Competition Period in writing to the Promoter’s Address (enclosing a self-addressed envelope). 

9. PRIZE
(a) The prize that will be given to the Winner of a Competition is as set out in the Competition details from time to time (Prize).

(b) Entrants are responsible for conducting their own due diligence (at their own cost) on the Prize prior to submitting an entry into the Competition.

(c) The Winner may be required to submit valid identification before receiving their Prize.

(d) Subject to clause 8(m), the Winner will receive their Prize within 2 weeks of their delivery address being confirmed by response to our email Notification.

(e) All taxes and local government fees (excluding VAT) that may be payable as a consequence of receiving the Prize are the sole responsibility of the Winner.

(f) The Prize is as stated and is non-exchangeable, non-transferable and is not redeemable for cash or credit under any circumstances, except where agreed in writing by the Promoter.

(g) Where a Prize is a cash prize or is redeemable for cash (Cash Prize), the Cash Prize will be paid in British Pounds (GBP) directly to the Winner’s nominated bank account (provided such account is with a UK bank). The Winner is solely responsible for paying any fees and/or taxes in respect of receiving the Cash Prize. In the event that the Promoter is required to deduct, withhold or pay any taxes to HMRC in respect of a Cash Prize payable to the Winner, the Winner agrees and authorizes the Promoter to do so.

(h) The Promoter does not accept any responsibility and is not liable to pay any compensation if you are unable to or do not take up the Prize.
(i) The Winner must follow all safety warnings and instructions for use of the Prize.
(j) The Promoter is not liable for any loss or damage (even if caused by negligence) as a result of any winner accepting and/or using the Prize, except for any liability which cannot be excluded by law.

(k) Eligible Entrants acknowledge that the Promoter makes no promise or guarantee regarding the suitability of the Prize. If the Winner has an issue or complaint with any organization associated with the Prize, the Promoter is not responsible for resolving the issue (though they may choose to do so).

(l) In the event that any part of the Prize becomes unavailable for reasons beyond the Promoter’s control, the Promoter may, at its absolute discretion, substitute the Prize (or the relevant part of the Prize) with a prize of equal or greater value.

(m) If the Prize is for real property such as a house or land (House or Land Prize), the Winner will be required to enter into a legally binding contract with the Promoter or such other party supplying the House or Land Prize (Supplier), the terms of which shall be made available upon request and which are not negotiable. If the Winner refuses to accept such terms, they shall forfeit the House or Land Prize and the Promoter reserves the right to pass the House or Land Prize on to an alternate Winner. The date on which the House or Land Prize will be transferred to the Winner shall be as soon as reasonably practicable after the Competition Period has ended, and the Winner acknowledges and agrees that this may be delayed due to the nature of the House or Land Prize.

(n) If the Prize is a vehicle (Vehicle Prize):
(i) The Promoter will, unless otherwise stated, ensure the Vehicle Prize comes with a valid MOT (if required), however no other registrations or insurances shall be supplied;
(ii) The Winner is solely responsible for all taxes and fees required to legally register and use the Vehicle Prize, including but not limited to any insurance;
(iii) The Promoter has no responsibility for the Vehicle Prize once it has been delivered to the Winner. The Winner is solely responsible for complying with all relevant laws and regulations relating to the Vehicle Prize, its operation and use; and
(iv) The Winner is responsible for ensuring they have the necessary licenses, qualification, knowledge and experience to operate the Vehicle Prize safely and legally.

10. UNCLAIMED PRIZES
(a) The Promoter will use its best endeavors to contact the Winner of the Prize using the contact details provided in the Winner’s Account. However, the Promoter will not be liable for the Winners’ failure to receive a Notification of winning if they provided incorrect contact details, their security settings caused the Notification to enter the spam, junk or ‘message requests’ folder, or if they have not updated their Account details to receive the Notification.

(b) If the Winners fail to comply with the instructions in a written Notification on claiming the Prize, the Winner’s entry will be disqualified, and they will not be entitled to the applicable Prize.

(c) Winners will have 7 business days to respond to the Notification with a message confirming their delivery address otherwise they will forfeit the Prize.

(d) If the Winner has not claimed their Prize within 7 days of receiving the Notification, the Promoter reserves the right to conduct a further random draw or select an alternative winner.

11. USE OF ELIGIBLE ENTRANTS’ PERSONAL INFORMATION
(a) Personal information including Eligible Entrants’ names and email address, will be collected and processed for the purpose of conducting this Competition.

(b) Eligible Entrants’ name, email address, postal address, phone number and date of birth and any other personal information reasonably required by the Promoter from their Account and/or entry to the Competition will be collected and stored by the Promoter and held in accordance with our Privacy Policy. A copy of the Promoter’s privacy policy is available here https://optimisedodds.com/privacy-policy/. The privacy policy contains information about how individuals may access or correct personal information or make a privacy-related complaint.

(c) The Promoter may publish the surname and county of a Winner on their Website or make available to such persons who request it as set out in clause 7(c). If you do not wish for your personal data to be used in such way, you must notify us in writing.

(d) The Promoter may be required to disclose Eligible Entrant’s personal data to third parties, including local regulatory authorities and the Promoter’s agents or third-party service providers for the purposes of conducting the Competition or for promotional and marketing purposes, including on social media (Purpose).

(e) By entering this Competition, the Eligible Entrants consent to the use of their personal information for the Purpose, and that the Promoter may contact them for future marketing purposes without payment.

(f) The Promoter may request the Winners to participate in publicity, photography and any other promotional activity as the Promoter reasonably require without any compensation. The Winner is entitled to decline such request.

(g) Eligible Entrants may access, change and/or update their personal information by emailing the Promoter at [email protected].

12. LIABILITY
(a) To the maximum extent permitted by applicable law, the Promoter excludes completely all liability to any person for loss or damage of any kind, however arising whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to the Competition or the Prize. This includes the transmission of any computer virus.

(b) All express or implied representations and warranties are, to the maximum extent permitted by applicable law, excluded.

(c) To the extent that the provisions of any applicable law shall impose restrictions on the extent to which liability can be excluded under these terms including, for the avoidance of doubt, the provisions of sections 3, 6 and 11 of the Unfair Contract Terms Act 1977 in the UK (and its equivalent in any other jurisdiction) relating to the requirement of reasonableness, the exclusions set out in this clause shall be limited in accordance with such restrictions. However, any exclusions of liability that are not affected by such restrictions shall remain in full force and effect.

(d) Nothing in these terms shall exclude or limit a party’s liability for fraud or intentional unlawful conduct by a party, or death or personal injury resulting from a party’s negligence.

13. FORCE MAJEURE
(a) If the Promoter becomes unable, wholly or in part, to carry out an obligation under this agreement (other than an obligation to pay money) due to a Force Majeure Event, the relevant obligation will be suspended during the Force Majeure Event to the extent that it is affected by the Force Majeure Event.

(b) For the purposes of this agreement, a ‘Force Majeure Event’ means any:
(i) act of God, lightning strike, meteor strike, earthquake, storm, flood, landslide, explosion or fire;
(ii) strikes or other industrial action outside of the control of the Promoter;
(iii) war, terrorism, sabotage, blockade, revolution, riot, insurrection, civil commotion, epidemic, pandemic; or
(iv) any decision of a government authority in relation to COVID-19, or any threat of COVID-19 beyond the reasonable control of the Promoter, to the extent it affects the Promoter’s ability to perform its obligations.

14. GENERAL CONDITIONS
(a) The Promoter accepts no responsibility for late, lost or misdirected entries or other communications.

(b) Should an Eligible Entrant’s contact details change during the Competition Period, it is the Eligible Entrant’s responsibility to notify the Promoter by updating their Account. An Eligible Entrant should direct any request to access or modify any information provided as part of the redemption of a Prize to the Promoter.

(c) The Promoter may at their absolute discretion request verification of any personal information of Eligible Entrants provided for the purposes of the Competition and arranging a Prize, including but not limited to verification of the ownership of any bank account details for payment of a Cash Prize.

(d) The Promoter reserves the right to disqualify any individual who breaches these terms and conditions, or who is involved in any way in interfering or tampering with the fair and proper conduct of this Competition. Failure by the Promoter to enforce any of its rights does not constitute a waiver of those rights.

15.  Affiliate Programme Terms & Conditions

1. Qualifying Referrals
A "Qualifying Referral" occurs when a new customer clicks your unique link, creates an account, and completes a single purchase of £10 or more (excluding any discounts or credit used). The referred user must be a genuine new customer with no existing account on our platform.

2. Reward Distribution

• Referrer: You will receive £5 site credit for every Qualifying Referral.
• Referred Friend: They will receive £5 site credit upon their first Qualifying purchase.
• All rewards are issued as site credit and have no cash value. Credit is non-transferable and cannot be withdrawn as cash.

3. Reward Hold Period
To prevent fraudulent activity and manage chargebacks, all rewards are subject to a 1-day hold period. Your credit will be automatically added to your wallet once this period expires, provided the qualifying order has not been refunded or disputed.

4. Prohibited Use & Fraud
We monitor referral activity closely. You may not:

• Refer yourself or create multiple accounts to game the system.
• Use "spam" or unsolicited emails to distribute your link.
• Post your link on coupon/discount code aggregate sites.
• Create "look-alike" social media pages to trick users.

5. Right to Terminate
We reserve the right to void any rewards and ban accounts that engage in fraudulent behavior or "self-referral" loops. We may modify or terminate the Affiliate Programme at any time without prior notice.

6. Expiry
Referral credits must be used within 14 days of being issued. Unused credits will be removed from your account balance after this period.